Privacy Policy

Last Updated: July 23, 2025

            Important: This Privacy Policy applies to the "Panda Puzzle Drop" mobile application available on the Apple App Store and Google Play Store.
        

1. INTRODUCTION

This Privacy Policy ("Policy") explains how Panda Puzzle Drop (referred to as "Panda Puzzle Drop", "we", "us", or "our") collects, stores, uses, and processes personal data of users of our mobile puzzle game and related services (referred to as "you" or "your").

By downloading, installing, or using our app, you agree to this Privacy Policy and give explicit consent to the processing of your personal data in accordance with this Policy. If you do not agree to this Privacy Policy, please do not install, use, or access our Services.

2. DATA CONTROLLER

Panda Puzzle Drop is the data controller responsible for your personal data. We determine how and why your personal data is processed in accordance with applicable data protection laws.

3. INFORMATION WE COLLECT

3.1. Information You Provide Directly

Name and email address (if you create an account or contact support)
Messages you send to our customer support team
Survey responses and feedback
Social media account information (if you choose to connect your account)

3.2. Information Automatically Collected

Device information (model, operating system version, unique device identifiers)
Game progress, scores, and statistics
IP address and approximate geographic location
App usage data and analytics (time spent playing, levels completed)
Advertising ID (for personalized advertisements, if you consent)
Crash reports and technical error logs
In-app purchase information (but not payment details)

3.3. Information from Third Parties

Social media platforms (if you connect your account for social features)
App stores (for purchase verification)
Advertising partners (for campaign performance measurement)

What We Don't Collect: We do not collect sensitive personal information such as racial or ethnic data, religious beliefs, health information, financial details, or social security numbers.

4. HOW WE USE YOUR INFORMATION

We use your information for the following legitimate purposes:

Provide and maintain the game service and features
Improve game experience and develop new features
Provide customer support and respond to inquiries
Process and validate in-app purchases
Prevent fraud, cheating, and ensure game security
Display relevant advertisements (with your consent)
Send important notifications about the service
Analyze game performance and user engagement
Comply with legal obligations and protect our rights
Enable social features and leaderboards

5. ADVERTISING AND ANALYTICS

Our game displays advertisements from third-party ad networks to support free gameplay. We may use your Advertising ID to show relevant ads and measure ad performance.

5.1. How to Control Advertising

You can opt out of personalized advertising through your device settings:

iOS: Settings → Privacy & Security → Apple Advertising → Personalized Ads (turn off)
Android: Settings → Google → Ads → Opt out of Ads Personalization

5.2. Analytics

We use analytics services to understand how our game is used and to improve the user experience. These services collect information about your device and gameplay patterns in an aggregated and anonymized manner.

6. INFORMATION SHARING

We may share your information with trusted third parties in the following circumstances:

Service Providers: Companies that help us operate our game (cloud hosting, analytics, customer support platforms)
Advertising Partners: To display relevant ads (only with your consent for personalized ads)
Legal Requirements: When required by law, court order, or to protect our legal rights
Business Transfers: In case of merger, acquisition, or sale of company assets
Safety and Security: To prevent fraud, abuse, or harm to our users

We do not sell your personal information to third parties for their marketing purposes.

7. DATA RETENTION

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Account data: Until you delete your account or request deletion
Game progress: Until you uninstall the app or request deletion
Analytics data: Up to 2 years in aggregated form
Support communications: Up to 3 years for quality assurance
Legal compliance data: As required by applicable laws

8. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication systems
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

9.1. General Rights

Access: Request a copy of your personal data we hold
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Portability: Receive your data in a structured format
Objection: Object to certain processing activities
Restriction: Limit how we process your data
Withdraw Consent: Withdraw consent for data processing

9.2. Account and Data Deletion

To delete your account and all associated data:

Open the Panda Puzzle Drop app
Go to Settings → Privacy
Select "Delete Account"
Follow the confirmation steps

Alternatively, you can contact us directly using the information provided below. Please note that deleting your account will permanently remove all game progress, achievements, and in-app purchases without possibility of recovery.

10. CHILDREN'S PRIVACY

Our game is designed for general audiences and is not specifically directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.

11. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own, including countries that may have different data protection laws. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws, including:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions by relevant authorities
Other appropriate safeguards as required by law

12. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, and share
Right to delete personal information we have collected
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

13. EUROPEAN PRIVACY RIGHTS (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including all the rights listed in Section 9 above. You also have the right to lodge a complaint with your local data protection authority.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy in the app
Updating the "Last Updated" date
Sending you a notification if required by law

Your continued use of the app after such changes constitutes acceptance of the updated policy.

15. CONTACT US

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

Email: juangbaoguo446@163.com

Subject Line: Privacy Request - Panda Puzzle Drop

For Data Deletion Requests: Please include your device ID or account information to help us locate and verify your data.

Response Time: We will respond to your privacy requests within 30 days of receipt.

Verification: We may ask you to verify your identity before processing certain requests to protect your privacy and security.

We take your privacy seriously and are committed to resolving any concerns you may have about how we collect, use, and protect your personal information.